If you can't find your answer here,
please feel free to contact us.
Frequently Asked Questions
I didn't get a confirmation email. How do I know if you receieved my order?
I will no longer be sending confirmation emails. This takes entirely too much time that I could be using to get your products into the mail! If you filled out the request and it pops up "RECEIVED," your order has been placed. You then need to utilize Venmo, Zelle, or PayPal to make the payment. If, for some reason, I receive your payment and did not receive your order, I WILL REACH OUT TO YOU.
Are Halos NFPA approved?
No. We do not advertise or act as if Halos are approved by NFPA. This has always been listed in our Terms & Conditions. Halos are added to the firefighter's helmet upon their own discretion. We are not responsible for any issues regarding altering of the gear.
What is the turnaround time on placing and order and receiving it?
From the date of your order AND payment, we promise that your halo will be in the mail to you within 3 weeks. If you are needing your Halo for a special occasion before the 3-week promise, please contact me so that I can do my best to make that happen for you, but at this time it is most likely not possible, as it certainly would not be fair to the others! You will receive a link to tracking information to your email.
My photo(s) won't upload to the website. What do I do?
Totally fine! Go ahead and submit an order request so that I have all of your information. In the Comments box, just let me know that you are emailing your photo(s) separately. Our email address is hotshothalos@gmail.com.
Can I see a proof of my Halo before it is printed?
Unfortunately, no. I must utilize the time that I have to complete orders and get them into the mail. I simply cannot afford to spend time sending out proofs. I can assure you that I treat each halo as important as the next and I will continue to produce quality products.
Why do you need to know the brand of the helmet?
Certain helmets utilize certain attachment methods. Remember if your firefighter's helmet is a Phenix, Morning Pride, or Honeywell, there will be 4 buttonholes sewn into the Halo across the photo(s) to allow for the straps of the helmet to hold it in place.
No one ever anwers when I call the number. Is this not your best contact?
The number you are seeing listed is my personal phone number. Because I do most of my work when my kids are napping or down for the night, I typically do not answer during normal "business hours." That being said, yes, I hear your voicemails, but I cannot always return your call due to the time in which I am hearing it. Usually by the time I do, the question has been resolved through text message or email.
Are Halos handmade?
100%. It's just me, my mom, my laptop, my sewing machine, and my heat press! This is why I stress to you all that our Halos are NOT perfect, but they are made to order with love, and we hope you will be able to look past any tiny flaws should you find one.
What are Halos made of?
Cotton, Photo Ink Transfer, and Velcro (if applicable for your helmet type).
Can you add words to my Halo?
Sure, just add an additional $5 to your payment and let me know what you'd like for it to say in the Special Requests box. I will choose the font and color to best match the photo.
Can I wash my Halo?
We do not recommend putting your Halo in the washing machine or dryer, as this could cause the inner cushion to shift and become wrinkled/folded. We do recommend handwashing and hanging to dry or using simply a mild cleaning spray and dishrag to clean the front side.
Can I submit a selfie?
Sure, but use a selfie stick! If your picture is too close up, meaning it cuts off an ear, or even an eye or the chin, your Halo will be even closer up due to having to crop the photo into an oval shape. See the example below for an explanation. COMING SOON
Can I submit a landscape oriented photo?
If you really think about it, landscape-oriented photos are NOT ideal for cropping into an oval. If I am able to easily utilize photoshop to AI generate more background to your photo, I can certainly do that. If your photo would need body parts (arms, hands, tops of heads, chins, etc.) AI generated by photoshop, I can assure you that you would be better off sending a new photo. See the example below for an explanation. COMING SOON
What if my picture is going to print poorly due to quality or blurriness?
I will contact you! I know what looks good! If you photo is poor quality, didn't come through correctly, or is just too blurry, I will email or text you to request a new photo.
The Faces of Hotshot Halos
Ryan & Miami Badillo
Our greatest blessings,
Lincoln Ray and Remington Rae
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