If you can't find your answer here,
please feel free to contact us.
I'll be honest, here! I do try my best to send out confirmation emails nightly once the kids go to bed. However, there are nights where trying to put them to sleep puts me to sleep instead and I miss the chance to hop online. If you haven't recieved a confirmation email within 72 hours, please feel free to text me to make sure I didn't miss something! (940) 631-9943
No. We do not advertise or act as if Halos are approved by NFPA. This has always been listed in our Terms & Conditions. Halos are added to the firefighter's helmet upon their own discretion. We are not responsible for any issues regarding altering of the gear.
From the date of your order AND payment, we promise that your halo will be in the mail to you within 2 weeks. If you are needing your Halo for a special occasion before the 2-week promise, please contact me so that I can do my best to make that happen for you! You will receive a link to tracking information to your email.
Totally fine! Go ahead and submit an order request so that I have all of your information. In the Comments box, just let me know that you are emailing your photo(s) separately. Our email address is hotshothalos@gmail.com.
For now, I am still sending proofs to those of you that request for me to do so, but this could change in the future. If you'd like to request a proof, please say so in the Special Request box. Once I receive your payment, the proof will be sent to you via email. **The issue I am running into with customers requesting a proof is this: I promise a 2-week turnaround from date of order to date of shipment and I am not getting replies soon enough to honor this.**
Certain helmets utilize certain attachment methods. Remember if your firefighter's helmet is a Phenix, Morning Pride, or Honeywell, there will be 4 buttonholes sewn into the Halo across the photo(s) to allow for the straps of the helmet to hold it in place.
The number you are seeing listed is my personal phone number. Because I do most of my work when my kids are napping or down for the night, I typically do not answer during normal "business hours." That being said, yes, I hear your voicemails, but I cannot always return your call due to the time in which I am hearing it. Usually by the time I do, the question has been resolved through text message or email.
100%. It's just me, my mom, my laptop, my sewing machine, and my heat press! This is why I stress to you all that our Halos are NOT perfect, but they are made to order with love, and we hope you will be able to look past any tiny flaws should you find one.
Cotton, Photo Ink Transfer, and Velcro (if applicable for your helmet type).
Sure, just add an additional $5 to your payment and let me know what you'd like for it to say in the Special Requests box. I will choose the font and color to best match the photo.
We do not recommend putting your Halo in the washing machine or dryer, as this could cause the inner cushion to shift and become wrinkled/folded. We do recommend handwashing and hanging to dry or using simply a mild cleaning spray and dishrag to clean the front side.
Sure, but use a selfie stick! If your picture is too close up, meaning it cuts off an ear, or even an eye or the chin, your Halo will be even closer up due to having to crop the photo into an oval shape. See the example below for an explanation. COMING SOON
If you really think about it, landscape-oriented photos are NOT ideal for cropping into an oval. If I am able to easily utilize photoshop to AI generate more background to your photo, I can certainly do that. If your photo would need body parts (arms, hands, tops of heads, chins, etc.) AI generated by photoshop, I can assure you that you would be better off sending a new photo. See the example below for an explanation. COMING SOON
I will contact you! I know what looks good! If you photo is poor quality, didn't come through correctly, or is just too blurry, I will email or text you to request a new photo.
Add a footnote if this applies to your business
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