We do not advertise or act as if Hotshot Halos are approved by the NFPA. These are added to the firefighter's helmet upon their own discretion. We are not responsible for any issues regarding altering of the gear.
All Hotshot Halos are handmade and may show slight imperfections. If I, as the maker, see that an imperfection affects the main focus of the picture(s) on the halo face, we will create a completely new product for you. If I, as the maker, see that an imperfection is minor and only the result of part of the process to create a halo, it will be mailed to you and we will not replace the product without a second order and payment.
Wear and tear will occur depending on the firefighter's helmet use. Pictures will be affected by sweat, hair products, etc. We do not replace the product in this case but will offer a discount to returning customers.
Thank you for your support and your continued understanding.
All Sales are Final!
Hotshot Halos deemed "Lost in Transit" by our shipping manager will be replaced within 2 weeks
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